We encourage all clients to review and understand our Refund Policy before purchasing any service from Watereagle.
At Watereagle, customer satisfaction remains a priority. We strive to deliver high-quality business and IT solutions that meet client expectations. While refund requests are considered fairly, the final approval of any refund remains at the sole discretion of our management team.
IT Managed Services
Our IT Managed Services are backed by a 30-day money-back guarantee. If you are not satisfied with the services delivered, you may request a refund within the eligible period. Once approved, refunds are processed within up to 30 working days and may be issued through bank transfer or account credit.
Domain Registration & Transfer
Payments made for domain registration, domain transfers, and related hosting services are non-refundable. These services are managed through third-party providers, and once a domain is purchased, ownership is assigned to the customer.
Domain Purchases & Renewals
All new domain name purchases are considered final and cannot be refunded. Since domain names can be transferred and are controlled by external registrars, refunds are not available after registration.
Customers receive renewal reminders before domain expiration. Domain renewal payments, once processed, are non-refundable under any circumstances.
Web Hosting Services
Our web hosting services include a 30-day money-back guarantee. Clients who are dissatisfied within the applicable period may request a refund according to our review process.
Website & Project Refunds
For website-related concerns or dissatisfaction with delivered work, refund requests will be evaluated based on project details and client feedback. Clients may be asked to provide account information and the reason for the request so that our team can review and process it accordingly
