Website Maintenance Package

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Website Maintenance Package

Monthly Updates, Backups, Security Checks and Minor Content Changes

Keep your website secure, updated, backed up, and running smoothly without managing routine technical work yourself. WaterEagle’s monthly maintenance package provides dependable care for business and e-commerce websites, helping reduce security risks, software conflicts, data loss, and outdated content.

What’s Included

1. Website Software Updates

We perform scheduled updates for supported website software, including:

• WordPress core updates
• Theme updates
• Plugin updates
• Basic compatibility checks
• Review of update warnings
• Website check after updates
• Resolution of minor update-related display issues

Where possible, major updates are reviewed before being applied. Updates requiring extensive redevelopment, replacement of discontinued software, or renewal of paid licences are quoted separately.

2. Scheduled Website Backups

Regular backups help protect your website if an update fails, a file is deleted, or the website experiences a technical problem.

The service may include:

• Website-file backups
• Database backups
• Backup before major updates
• Scheduled monthly or weekly backups, according to the selected plan
• Backup-status verification
• Secure off-site or hosting-based storage, where supported
• Retention of a limited number of recent backups
• Basic restoration assistance when required

Backup frequency, retention time, and storage availability depend on the selected package and hosting environment.

3. Security Checks

We perform routine checks to identify common security issues and unusual website activity.

Security maintenance includes:

• Basic malware scanning
• Suspicious file monitoring
• Login-security review
• Spam and bot activity review
• User-account review
• SSL certificate status check
• Security-plugin updates
• Basic firewall configuration where supported
• Review of available security alerts
• Removal of obvious spam users or comments
• Recommendations for issues requiring additional action

This service reduces common risks but cannot guarantee that a website will never be attacked, compromised, or experience downtime.

4. Minor Content Changes

The package includes a limited amount of routine content support each month, such as:

• Updating text on existing pages
• Replacing supplied images
• Changing phone numbers, addresses, or business hours
• Updating service information
• Replacing banners using supplied artwork
• Adding or editing basic links
• Updating team-member details
• Publishing supplied blog posts
• Editing basic product information
• Making small formatting corrections

Minor changes normally refer to edits that do not require a new page layout, custom programming, complex graphic design, or installation of a major new feature.

5. Website Health Check

Your website will be reviewed for common operational issues, including:

• Broken pages or important links
• Contact-form functionality
• Mobile layout problems
• SSL/HTTPS availability
• Basic browser compatibility
• Missing or broken images
• Website loading issues
• Available disk-space warnings
• Database or plugin alerts
• Basic search-engine visibility settings

6. Performance Review

Basic performance maintenance may include:

• Cache clearing
• Database cleanup
• Removal of expired temporary data
• Image-size recommendations
• Review of unusually slow pages
• Basic plugin-performance review
• Cache and optimization-plugin checks
• Recommendations for hosting upgrades where necessary

Advanced speed optimization, server configuration, CDN implementation, code refactoring, and Core Web Vitals improvement projects are not included unless separately agreed.

7. Contact Form and Email Checks

We periodically verify essential website forms and notifications:

• Contact-form submission test
• Form-validation check
• Success-message check
• Spam-protection review
• Email-delivery configuration check
• Notification-recipient update when requested

Third-party email delivery can be affected by hosting, DNS, mailbox, or external service restrictions. Advanced email troubleshooting and paid SMTP services may require an additional quotation.

8. Monthly Maintenance Report

A concise monthly report can be provided showing:

• Updates completed
• Backup status
• Security-scan status
• Content changes completed
• Issues discovered
• Recommended actions
• Additional work requiring approval

Typical Monthly Workflow

1. Create or confirm a current backup.
2. Review website, hosting, and security notifications.
3. Apply supported software updates.
4. Test important pages and forms.
5. Run basic security and health checks.
6. Complete approved minor content requests.
7. Review basic website performance.
8. Provide a maintenance summary or report.

Request and Response Process

Maintenance requests should be submitted by email or through the agreed support channel with:

• The exact page URL
• The requested change
• Final approved text
• Replacement images or documents
• Desired completion date
• Any relevant login or third-party information

Routine requests are scheduled according to the agreed monthly allowance. Urgent, weekend, public-holiday, or after-hours work may require a separate support fee.

Minor Change Allowance

The exact allowance should be confirmed in the quotation. A standard package may include:

• Up to 2 hours of minor content work per month, or
• Up to five small content requests per month

Unused maintenance time does not normally roll over to the next month. Larger requests will be estimated and approved before work begins.

What’s Not Included

Unless specifically added to the agreement, this package does not include:

• Complete website redesign
• New custom page layouts
• Custom plugin or application development
• New e-commerce functionality
• Bulk product entry
• Logo or graphic design
• Professional copywriting
• Advanced SEO services
• Advertising campaign management
• Hosting, domain, licence, or premium-plugin fees
• Recovery of a website compromised before maintenance begins
• Server administration or email-server repair
• Third-party API repair
• Major malware removal
• Guaranteed uptime
• Emergency support outside agreed hours

Client Responsibilities

The client should provide:

• Current website and hosting access
• Domain or DNS access when required
• Valid premium theme and plugin licences
• Final approved content and images
• A designated person for approvals
• Timely responses to security or renewal notices
• Payment for third-party services and renewals
• Notice of changes made by other developers

WaterEagle should be informed before another developer, agency, or automated service makes substantial website changes, as overlapping work may affect backups, updates, and support responsibility.

Service Limitations

• Maintenance begins after an initial website health review.
• Existing technical, security, or compatibility problems may require separate repair work.
• Updates may be delayed when a known compatibility issue exists.
• Third-party software and hosting services remain subject to their providers’ availability and policies.
• Website recovery depends on the availability and integrity of a usable backup.
• Security monitoring reduces risk but does not provide an absolute guarantee against attacks.

Ideal For

• Small business websites
• Corporate websites
• WordPress websites
• WooCommerce stores
• Blogs and publishing websites
• Service-provider websites
• Portfolio websites
• Businesses without an internal technical team

Short Sales Description

Protect your website with reliable monthly maintenance from WaterEagle. The package includes software updates, scheduled backups, routine security checks, website health monitoring, and minor content changes to keep your website current and dependable.

Call to Action

Keep your website secure, updated, and ready for customers. Choose WaterEagle for dependable monthly website maintenance and support.